Having trouble with your account, subscription, or connection? Submit a ticket through your dashboard. Your issue and follow-up replies stay together in one thread, making it easier to pick up where you left off.
Go to the Support CenterSupport is currently available through dashboard tickets, which require you to log in. We don't publish a support email address or Telegram account; please use the dashboard link on this page.
Get help with subscription status, orders and payments, client connections, or refund requests. Check for replies in the support center after submitting a ticket. If we need a screenshot or more details, reply to the same ticket.
We don't promise a fixed response time. Resolution times depend on the complexity of the issue, the support queue, and the information needed to investigate. Keep the original ticket open and add any updates there rather than submitting the same issue again.
Describe the page where the issue occurred, the steps you took, and any message displayed. For order-related issues, include the order number and current status shown in your dashboard. Redact unrelated personal information from payment screenshots.
Include your operating system, client name, selected route location and type, when the issue occurred, and the steps you've already tried. Let us know whether all access is affected or just a particular website or app.
VPNIH offers a 30-day no-questions-asked refund. For refund inquiries, include the relevant order number and explain your request in a ticket. Please review the refund policy for full terms.
Setting up a client? Follow the setup guide to check each step. If you can connect but a particular service isn't working, include its name and the error message in your ticket. This helps distinguish connection issues from the service's regional availability checks.
Don't have an account yet? No email address is required—create one with a username and password. Already have an account? Log in to your dashboard.